Returns & Refunds policy

At Designs by Kats, we strive to ensure your complete satisfaction with every purchase. Please read our policy carefully before making a purchase:

1. Refunds & Returns: We do not accept returns or offer refunds unless the product received is defective or damaged. If you receive a defective or damaged item, please contact us within [insert number] days of receiving your order. We will gladly replace the item at no additional cost to you.

2. Cancellations: We do not accept order cancellations once an order has been placed. Please review your order carefully before completing your purchase.

3. Faulty Items: In the rare event that you receive a faulty product, please contact us immediately with details of the issue. We will work swiftly to resolve the matter and ensure your satisfaction.

4. Exchanges: We do not offer exchanges for items unless they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us within [insert number] days of receiving your order.

5. Non-Returnable Items: Certain items, such as personalized or custom-made products, are non-returnable unless they are defective or damaged upon arrival.

By making a purchase from Designs by Kats, you agree to abide by our Refund & Exchange Policy.

If you have any questions or concerns regarding our policy, please don't hesitate to contact us. Your satisfaction is our top priority.